Chatbot in Travel industry:
The introduction of chatbot in travel industry can enhance the user experience in many ways. As the technology is always reaching to its new height. There is always a scope for something new in the technology. Many brands, businesses, restaurant are already using chatbot because of its potential.
The reason why people are opting for chatbots is that it can save a lot of time & money for them and can be placed in various platforms like- facebook messenger, Telegram, Slack and also on websites and mobile application to reach a bigger audience even in the odd hour of the day. Chatbot also ensures accurate and immediate delivery of information to customers.
Some Major benefits includes:
1. 24*7 Availability: One important aspect for enhancing customer experience is that our business should be available 24*7 to serve the customer. And introducing chatbot in travel industry does it with ease. It is very cost effective technology. It can serve multiple customers at a time without any delay which leads to customer satisfaction.
2. Customer Support: When it comes to customer support chatbot is at its best it never gets annoyed by its customer. It does not matter for them at what time of the day or how many enquiry they are getting by customer it always answers them quickly.
3. Better Service: Chatbot is very good at understanding the intent and language of the customer so it can always provide better personalize service to the customer.
4. High Revenue: Implementing chatbot technology can save company’s cost as company will require fewer customer agents now. As chatbot is highly interactive in nature it can also increase conversion rate for the business.